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Refund & Returns Policy

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Last Updated: June, 2026

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       At BAUSY, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

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1.  30-Day Returns Policy

       We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, items must:

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  • Be unworn and unused

  • Be in their original condition

  • Have all original tags attached

  • Be free from stains, odours, damage, or alterations

  • Be returned in their original packaging where possible

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To start a return, please contact us at:

Email: bausyuk@gmail.com​

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2. Your UK Consumer Rights

       If you are purchasing as a consumer in the United Kingdom, you also have legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

       For online purchases, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. After notifying us, you have a further 14 days to return the goods.

Nothing in this policy affects your statutory rights.​

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3. Refunds

  • Once your returned item(s) have been received and inspected, we will notify you of the outcome.

  • Approved refunds will be issued to your original payment method.

  • Refunds are typically processed within 14 days of receiving the returned item(s) or evidence that they have been returned.

  • Please note that it may take additional time for your bank or payment provider to process the refund.​​

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4. Exchanges

       We offer free exchanges for size changes, subject to product availability. If you need a different size, please contact us before returning your item and we will guide you through the exchange process. If the requested size is unavailable, a refund may be offered instead.​​

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5. Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged

  • Defective

  • Not as described

  • Incorrect

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Please contact us as soon as possible at:

Email: bausyuk@gmail.com

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Please include:

  • Your order number

  • A description of the issue

  • Clear photographs where applicable

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       If a fault is confirmed, we will provide a repair, replacement, or refund in accordance with your rights under UK consumer law. We will also reimburse reasonable return shipping costs where appropriate.​

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6. Return Shipping Costs

  • For returns due to a change of mind, customers are responsible for return shipping costs.

  • For faulty, damaged, defective, or incorrect items, BAUSY will cover reasonable return shipping costs.

  • We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.​

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7. Non-Returnable Items

       Unless faulty or required by law, the following items cannot be returned:

  • Gift cards

  • Custom-made or personalised products

  • Items sealed for hygiene reasons once opened after delivery​

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8. Contact Us

       If you have any questions regarding returns, refunds, or exchanges, please contact us:

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       BAUSY

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       Website: bausy.co.uk

       Email: bausyuk@gmail.com

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       We aim to respond to all enquiries as quickly as possible.

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